Overview
We offer a 30-day refund and returns policy. If 30 days have passed since your purchase, we cannot provide a full refund or exchange.
To be eligible for a return or exchange, your item must be unused or unopened, and undamaged (in the same condition that you received it). It must also be in the original packaging. Your product must have been previously purchased from this website by YOU. We require proof of your purchase. (you may include the original packing slip with your return.)
There are certain situations where we cannot provide a full refund:
- Any item not in its original condition, or partially used, or is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed immediately via a credit applied to your credit card or original method of payment within the typical processing time from the financial institution.
Late or missing refunds
If you received our approval notification but haven’t received a refund yet, check with Paypal or your credit card company, keeping in mind that it is normal for several business days to pass before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us – sales@rabidmodels.com
Exchanges
We can certainly exchange your item if you received an item that you did not order or if the item is defective or damaged. We only offer this to the original purchaser. Please include a note when you return the item (see below). If the replacement item has a different cost from your original purchase, we will either credit the difference or invoice you for the extra amount. We will not charge you again for shipping if the package is about the same size.
Shipping Your Returns
To return your product, you should securely pack the item to prevent damage in shipping, and mail your product using the most economical shipping method to:
Rabid Models Returns
12185 Meadowbrook Drive
Burton OH 44139 USA
You are responsible for paying for the shipping costs for returning your item. Return shipping costs are non-refundable.
If you desire an exchange instead of a refund, we will send the replacement item to you at no additional shipping costs. Again, this is only available to the original purchaser. Typically you will receive an email notification when we ship your item. Depending on where you live, the time it takes for your exchanged product to reach you may vary depending on the carrier.
If you are returning an expensive item, we recommend using a trackable shipping service with a signature requirement (FedEx ground or UPS ground) and consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item and until the product is delivered to us, it remains your responsibility.
Need help?
Contact us at sales@rabidmodels.com if you have questions related to exchanges, refunds, and returns BEFORE you ship anything. For example if you accidentally ordered the wrong item and want to get a different item, we will be happy to work with you to fix the problem.